Good Services : How to Design Services That Work
Autor: Downe Louise
Nakladatel: BIS Publishers
Vazba: Brožovaná
EAN: 9789063695439
Typ produktu: Knihy
Pořadí vydání: 1.
Objednací číslo: 0564689
Datum vydání: 2020/03
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users....
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Autor:
Nakladatel:
Typ produktu:
Knihy
Vazba:
Brožovaná
Datum vydání:
01. 03. 2020
Pořadí vydání:
1.
Jazyk:
anglicky
Výška:
198 mm
Šířka:
131 mm
Hloubka:
19 mm
Hmotnost:
336 g
Počet stran:
254
Ean:
9789063695439
ISBN:
978-90-6369-543-9
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